Personalized Tumblers & Drinkware – JIAD

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NEW ARRIVALS
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Barbie-Inspired Pink Ombré Glass Jar with Bamboo Lid

Barbie-Inspired Pink Ombré Glass Jar with Bamboo Lid
Cafecito y Chisme Pink Coffee Mug

Cafecito y Chisme Pink Coffee Mug
Lemonade Frosted Glass Tumbler with Bamboo-Style Lid

Lemonade Frosted Glass Tumbler with Bamboo-Style Lid

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Frequently asked questions

What is JIAD's return and exchange policy?

We do not offer cash refunds for eligible change-of-mind returns. Please contact us within 7 business days of delivery to request a return or exchange. Items must be unused, clean, undamaged, and in their original condition. Once approved, returns are issued as store credit, subject to our full Refund Policy and applicable consumer rights.

How long is store credit valid?

Approved store credit is valid for 30 days from the date you receive it. Availability is limited and the same item may not be in stock for an exchange.

What if my item arrives damaged or incorrect?

Please email shopjiadstyle@gmail.com as soon as possible, ideally within 24 hours of delivery, with your order number and clear photos. We will review the issue and help with the next steps. This timeframe does not limit rights required by law.

Where does JIAD ship?

We currently ship to the United States and Puerto Rico from Jacksonville, Florida. Contact us before purchasing if you need delivery to another destination.

How much is shipping?

Standard shipping is $7.99. Orders of $75 or more qualify for free shipping when the subtotal reaches $75 after discounts and before taxes, unless stated otherwise at checkout.

When will my order arrive?

Orders usually take 1–3 business days to process. After shipment, estimated transit time is about 3–6 business days. Weekends, holidays, carrier delays and destination may affect delivery.

How can I track my order?

Once your order ships, tracking details are sent to the contact information provided at checkout. Carrier tracking may take some time to update.

What payment methods do you accept?

Available payment options are shown at checkout. Eligible customers may see buy-now-pay-later options such as Affirm, Afterpay or Zip, depending on approval and availability.

Do you have a physical store?

JIAD is an online boutique based in Jacksonville, Florida. Shop conveniently through our website, and contact us at shopjiadstyle@gmail.com for assistance.

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